Brecheisen Makelaars - Leidsche Rijn klantbeoordelingen 💙 9.4/10 ⭐ op MTMO

Totaal 194 beoordelingen

9.4 / 10

194 beoordelingen

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14-04-2025

9.3
/10

9 Deskundigheid

9 Lokale marktkennis

10 Prijs / kwaliteit

9 Service en begeleiding

soort review: Verkoop
petra klapdoor

Rijndijk 6

beoordeling:

Heel enthousiast en zelfs in het weekend contact over gedane biedingen. Volle 200% inzet voor ons en de kopers.

reactie

Wat een prachtige verkoop hebben we samen mogen realiseren. Dank voor het vertrouwen, de blije energie en onze inspirerende samenwerking. Het was een plezier vanaf het begin tot het eind! Hartelijke groet Team Brecheisen Leidsche Rijn

Reactie van Brecheisen Makelaars - Leidsche Rijn

"Ja, ik beveel dit bedrijf aan"

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11-04-2025

9.5
/10

9 Deskundigheid

9 Lokale marktkennis

10 Prijs / kwaliteit

10 Service en begeleiding

soort review: Verkoop
Een funda gebruiker

Pablo Picassostraat 99

beoordeling:

Het contact met de makelaar liep fantastisch. Het hele team was heel betrokken, reageerde snel en was heel punctueel. Echt een aanrader.

"Ja, ik beveel dit bedrijf aan"

Bron:

21-03-2025

2
/10

Angelina Cao

beoordeling:

I had a very disappointing experience with one of the agent managers during a property viewing at Esthersingel. We scheduled the appointment for 11:30 AM more than ten days in advance and even received another confirmation email the day before. However, on the morning of the appointment, the agent called and texted to change it to 11:00 AM while I was fully occupied and had no access to my phone. When we arrived at 11:25 AM, we were given just five minutes for the viewing with not a word of introduction or details about the property but full of blame. The agent was completely disengaged, focused on her phone even when we said goodbye.

I understand that emergencies can happen, but what frustrated me the most was the agent's unprofessional attitude. Instead of apologizing or offering an alternative solution, what she kept doing was blaming us for being uncooperative and unreachable, which was completely nonsensical. This is not the level of service one expects from a professional real estate agency. I would not recommend this agency based on this experience.

reactie

Dear Ms. Cao, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your visit to the Esthersingel property left you with such a negative impression. Please know that this is not the standard we set for ourselves, and certainly not the experience we wish to deliver. We would like to explain our side of the situation, as we believe it may offer some additional context. On the morning of your appointment, we made several attempts to reach you by phone, text and email, with the aim of adjusting the time slightly to accommodate a tight viewing schedule – something we do in the interest of both our clients and other home seekers. Unfortunately, we did not receive any response from you. In the end, you arrived later than planned, which complicated further planning and made the remaining appointments more difficult to manage. This created an uncomfortable situation for everyone involved – something we clearly regret. What concerns us most is that you felt unwelcome and disrespected. That is absolutely not how we want to treat the people who come to us looking for a new home. We acknowledge that this situation was handled in a way that didn’t reflect our usual service level, and we’re sorry for that. In the spirit of moving forward, we would love the opportunity to assist you personally in your home search and show you what a positive experience with us looks like. As a gesture of goodwill, we’d also like to send you a bouquet of flowers – if you’re open to it, please let us know where we can deliver them. Should you be willing to discuss this in person, we’d be happy to invite you for a cup of coffee – on us. We hope we can turn this experience around and still help you find that one special place – because there really is no place like here. Regards, Team Brecheisen Makelaars Leidsche Rijn

Reactie van Brecheisen Makelaars - Leidsche Rijn

Bron:

I had a very disappointing exp....

Sterke punten: I had a very disappointing experience with one of the agent managers during a property viewing at Esthersingel. We scheduled the appointment for 11:30 AM more than ten days in advance and even received another confirmation email the day before. However, on the morning of the appointment, the agent called and texted to change it to 11:00 AM while I was fully occupied and had no access to my phone. When we arrived at 11:25 AM, we were given just five minutes for the viewing with not a word of introduction or details about the property but full of blame. The agent was completely disengaged, focused on her phone even when we said goodbye.

I understand that emergencies can happen, but what frustrated me the most was the agent's unprofessional attitude. Instead of apologizing or offering an alternative solution, what she kept doing was blaming us for being uncooperative and unreachable, which was completely nonsensical. This is not the level of service one expects from a professional real estate agency. I would not recommend this agency based on this experience..

04-03-2025

10
/10

10 Deskundigheid

10 Lokale marktkennis

10 Prijs / kwaliteit

10 Service en begeleiding

soort review: Verkoop
Een funda gebruiker

Plesmanlaan 66

beoordeling:

We zijn ontzettend blij hoe goed Maayke en Hilde ons hebben geholpen met de verkoop van ons huis. Het ging als een speer en ze gaven snel en duidelijk antwoord op onze vragen.

"Ja, ik beveel dit bedrijf aan"

Bron:

27-02-2025

8.8
/10

9 Bereikbaarheid en communicatie

9 Deskundigheid

9 Onderhandeling en resultaat

8 Prijs / kwaliteit

soort review: Aankoop
Een funda gebruiker

Professor Bronkhorstlaan 17

beoordeling:

De makelaar was last-minute beschikbaar voor ons en schakelde snel. Binnen iets meer dan een etmaal na het eerste contact met de makelaar was er deskundig advies om tijdig ons bod uit te uitbrengen. En dat bleek de volgende dag het winnende bod!

"Ja, ik beveel dit bedrijf aan"

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Brecheisen Makelaars - Leidsche Rijn

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Onze beoordelingen

Rijndijk 6

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Pablo Picassostraat 99

beoordeling:

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Reactie van Brecheisen Makelaars - Leidsche Rijn

Plesmanlaan 66

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Professor Bronkhorstlaan 17

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