Brecheisen Makelaars - Hoofdpagina klantbeoordelingen 💙 9.4/10 ⭐ op MTMO

Totaal 1933 beoordelingen

9.4 / 10

1933 beoordelingen

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21-03-2025

2
/10

Angelina Cao

beoordeling:

I had a very disappointing experience with one of the agent managers during a property viewing at Esthersingel. We scheduled the appointment for 11:30 AM more than ten days in advance and even received another confirmation email the day before. However, on the morning of the appointment, the agent called and texted to change it to 11:00 AM while I was fully occupied and had no access to my phone. When we arrived at 11:25 AM, we were given just five minutes for the viewing with not a word of introduction or details about the property but full of blame. The agent was completely disengaged, focused on her phone even when we said goodbye.

I understand that emergencies can happen, but what frustrated me the most was the agent's unprofessional attitude. Instead of apologizing or offering an alternative solution, what she kept doing was blaming us for being uncooperative and unreachable, which was completely nonsensical. This is not the level of service one expects from a professional real estate agency. I would not recommend this agency based on this experience.

reactie

Dear Ms. Cao, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your visit to the Esthersingel property left you with such a negative impression. Please know that this is not the standard we set for ourselves, and certainly not the experience we wish to deliver. We would like to explain our side of the situation, as we believe it may offer some additional context. On the morning of your appointment, we made several attempts to reach you by phone, text and email, with the aim of adjusting the time slightly to accommodate a tight viewing schedule – something we do in the interest of both our clients and other home seekers. Unfortunately, we did not receive any response from you. In the end, you arrived later than planned, which complicated further planning and made the remaining appointments more difficult to manage. This created an uncomfortable situation for everyone involved – something we clearly regret. What concerns us most is that you felt unwelcome and disrespected. That is absolutely not how we want to treat the people who come to us looking for a new home. We acknowledge that this situation was handled in a way that didn’t reflect our usual service level, and we’re sorry for that. In the spirit of moving forward, we would love the opportunity to assist you personally in your home search and show you what a positive experience with us looks like. As a gesture of goodwill, we’d also like to send you a bouquet of flowers – if you’re open to it, please let us know where we can deliver them. Should you be willing to discuss this in person, we’d be happy to invite you for a cup of coffee – on us. We hope we can turn this experience around and still help you find that one special place – because there really is no place like here. Regards, Team Brecheisen Makelaars Leidsche Rijn

Reactie van Brecheisen Makelaars - Hoofdpagina

Bron:

I had a very disappointing exp....

Sterke punten: I had a very disappointing experience with one of the agent managers during a property viewing at Esthersingel. We scheduled the appointment for 11:30 AM more than ten days in advance and even received another confirmation email the day before. However, on the morning of the appointment, the agent called and texted to change it to 11:00 AM while I was fully occupied and had no access to my phone. When we arrived at 11:25 AM, we were given just five minutes for the viewing with not a word of introduction or details about the property but full of blame. The agent was completely disengaged, focused on her phone even when we said goodbye.

I understand that emergencies can happen, but what frustrated me the most was the agent's unprofessional attitude. Instead of apologizing or offering an alternative solution, what she kept doing was blaming us for being uncooperative and unreachable, which was completely nonsensical. This is not the level of service one expects from a professional real estate agency. I would not recommend this agency based on this experience..

19-03-2025

10
/10

Omer Kaddouri

beoordeling:

Great service, experience and market knowledge. I'm very satisfied with the team. Thanks. Omer

reactie

Dank je wel voor je geweldige feedback, Omer! We zijn enorm blij dat je zo tevreden bent met onze service en het team. Het is onze missie om altijd de beste ervaring te bieden, en het is fijn om te horen dat we dat voor jou hebben kunnen doen. We waarderen je vertrouwen en hopen je snel weer te mogen helpen! Met vriendelijke groet, Team Brecheisen makelaars

Reactie van Brecheisen Makelaars - Hoofdpagina

Bron:

19-03-2025

9
/10

9 Deskundigheid

9 Lokale marktkennis

9 Prijs / kwaliteit

9 Service en begeleiding

soort review: Verkoop
Kaddouri

Hoola van Nootenstraat 387

beoordeling:

The team met my expectations and showed me that they were the right choice. Friendly, experienced, knowledgable and great communicators. Well done guys and thanks. Omer

"Ja, ik beveel dit bedrijf aan"

Bron:

13-03-2025

10
/10

10 Deskundigheid

10 Lokale marktkennis

10 Prijs / kwaliteit

10 Service en begeleiding

soort review: Verkoop
Chris Pluim

Filipijnen 57

beoordeling:

Goed contact gehad met de makelaar welke me continue op de hoogte gehouden heeft. Zeer prettig contact met steeds de zelfde persoon van het makelaarskantoor.

"Ja, ik beveel dit bedrijf aan"

Bron:

11-03-2025

10
/10

Mirjam Stekelenburg

beoordeling:

Uitstekend geadviseerd en van begin tot eind prettige begeleiding bij de verkoop van ons huis. De hele verkoop werd razendsnel en goed geregeld: fotoshoot, plaatsing op Funda en de bezichtigingen.
Duidelijk verstand van zaken, voorzien van deskundig advies m.b.t. de vraagprijs en afspraken worden nagekomen.
Persoonlijk en makkelijk contact met zowel makelaar Jerry als Joyce op het kantoor Vleuten De Meern.
Wij raden Brecheisen van harte aan als makelaar!

reactie

Bedankt voor jullie geweldige review! We zijn superblij dat jullie de verkoop van het huis als soepel en snel hebben ervaren. Het was een plezier om jullie te mogen begeleiden. Jerry, Joyce en het hele team van Brecheisen Vleuten-De Meern waarderen jullie vertrouwen en de fijne samenwerking enorm. Fijn dat we jullie verwachtingen hebben waargemaakt. Heel veel succes in de toekomst, en nogmaals dank voor jullie aanbeveling! Groet Brecheisen makelaars

Reactie van Brecheisen Makelaars - Hoofdpagina

Bron:

Uitstekend geadviseerd en van ....

Sterke punten: Uitstekend geadviseerd en van begin tot eind prettige begeleiding bij de verkoop van ons huis. De hele verkoop werd razendsnel en goed geregeld: fotoshoot, plaatsing op Funda en de bezichtigingen.
Duidelijk verstand van zaken, voorzien van deskundig advies m.b.t. de vraagprijs en afspraken worden nagekomen.
Persoonlijk en makkelijk contact met zowel makelaar Jerry als Joyce op het kantoor Vleuten De Meern.
Wij raden Brecheisen van harte aan als makelaar!.