Brecheisen Makelaars - Leidsche Rijn

Dear Ms. Cao, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your visit to the Esthersingel property left you with such a negative impression. Please know that this is not the standard we set for ourselves, and certainly not the experience we wish to deliver. We would like to explain our side of the situation, as we believe it may offer some additional context. On the morning of your appointment, we made several attempts to reach you by phone, text and email, with the aim of adjusting the time slightly to accommodate a tight viewing schedule – something we do in the interest of both our clients and other home seekers. Unfortunately, we did not receive any response from you. In the end, you arrived later than planned, which complicated further planning and made the remaining appointments more difficult to manage. This created an uncomfortable situation for everyone involved – something we clearly regret. What concerns us most is that you felt unwelcome and disrespected. That is absolutely not how we want to treat the people who come to us looking for a new home. We acknowledge that this situation was handled in a way that didn’t reflect our usual service level, and we’re sorry for that. In the spirit of moving forward, we would love the opportunity to assist you personally in your home search and show you what a positive experience with us looks like. As a gesture of goodwill, we’d also like to send you a bouquet of flowers – if you’re open to it, please let us know where we can deliver them. Should you be willing to discuss this in person, we’d be happy to invite you for a cup of coffee – on us. We hope we can turn this experience around and still help you find that one special place – because there really is no place like here. Regards, Team Brecheisen Makelaars Leidsche Rijn