The communication with the office staff was great. Appointment arrangement and responses were fast. You get a search account with Copaan. Copaan has the houses few days before they are available in Funda public version, that brings a huge advantage in the hot housing market. Joris is a good person with positive vibe. On the less positive side, during the process we didn't feel the support we were expecting to receive. Preparation before viewing apartments was minimal. It was a brief whatsapp message, generally indicating only an initial expected price unless we specifically asked for details. We were expecting a more detailed information there. We also viewed quite some properties on our own, especially in the beginning. At the same time there was no negotiation strategy at all. When bidding for the apartment we eventually bought, we tried to ask if we could negotiate, since there didn't seem to be many people interested in the property, but Joris was not very in favor of that and didn’t try to negotiate. We are aware that the choice of what to bid is ultimately ours and it is our decision, but thinking about it afterwards, we feel like he didn't try the best for our interest and simply tried to play safe with no real strategy.